mdb88's Privacy Policy — Your Information Is Safe With Us
Learn clearly how your personal information is collected, stored, and used. mdb88 treats your privacy as its highest priority.
Introduction & Scope of Application
mdb88 is committed to providing players in Bangladesh with a safe, transparent, and responsible online gaming environment. This Privacy Policy ("Policy") explains what information mdb88 collects when you use our website, create an account, or use our services — and why we collect it and how we keep it secure.
This Policy applies to mdb88's website, mobile-optimized services, and all associated digital channels. By using our platform, you are considered to have accepted the terms of this Policy. If you do not agree with any term, please stop using our services and contact us at [email protected].
What Information We Collect
mdb88 requires certain personal information to manage account registration, deposits and withdrawals, and gameplay. We collect only the information necessary to run our services properly.
Identity Information
- Full name (as it appears on your national identity card)
- Date of birth (for age verification — minimum 21 years)
- Mobile phone number
- Email address
- Address (city and district)
Financial Information
- Records of deposit and withdrawal transactions on mdb88
- Payment method used (bKash, Nagad, Rocket, or bank transfer) — but not the full account number
- Transaction date, amount, and status
Gaming Activity Information
- Type of games played and session duration
- Bet amounts and result history
- Records of bonus and promotion usage
- Account login and logout times
Technical Information
- IP address and device identifiers
- Browser type and operating system
- Information collected through cookies and similar tracking technologies
- Referral source and navigation patterns
Purpose of Data Use
mdb88 uses collected information only for legitimate and specific purposes. Your personal information is not sold or shared with any third party without your consent.
- Account Verification & Security: To confirm your identity, prevent fraud, and maintain account security.
- Financial Transaction Management: To process deposits and withdrawals and maintain transaction records.
- Customer Support: To assist you with questions and issues via live chat or email.
- Service Improvement: For analytical work to improve our platform, gaming experience, and payment processes.
- Relevant Communications: To send important account updates, policy changes, and applicable promotional information.
- Responsible Gaming: To identify problematic gaming behavior and apply necessary limits or provide support.
- Legal Compliance: To comply with applicable laws, regulations, and instructions from regulatory authorities.
Disclosure of Information to Third Parties
mdb88 does not sell your personal information for commercial purposes. However, in certain circumstances, it may be necessary to share limited information with trusted partners.
Payment Service Providers
The necessary transaction information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfers. These institutions follow their own strict privacy policies and use this information only to complete transactions.
Game Software Providers
Our platform maintains technical connections with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to run games. Only the minimum necessary information is shared to ensure fair game outcomes.
Legal & Regulatory Authorities
It may be necessary to provide information to the relevant authorities as part of a court order, government investigation, or valid legal process. In such cases, mdb88 complies with its legal obligations.
Technology & Infrastructure Partners
We work with trusted providers for secure server hosting, cybersecurity services, and technical support. These partners are bound by strict confidentiality agreements and may not use your information for their own purposes.
Data Security Measures
mdb88 follows industry-standard technologies and practices to protect your information. Our key security measures are described below.
- SSL/TLS Encryption: All data transfers between your browser and our servers are secured with 256-bit SSL encryption.
- Database Encryption: Sensitive personal and financial information is stored in an encrypted state.
- Access Control: Only authorized staff may access your information for specific and necessary purposes.
- Data Minimization: We collect only the information strictly necessary for the service and refrain from collecting unnecessary data.
- Regular Security Testing: Our systems undergo regular penetration testing and security audits.
- Incident Response Plan: A dedicated team is always ready to respond quickly if a security incident occurs.
Cookies & Tracking Technologies
The mdb88 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining your login state, preserving your session, and managing security measures. Disabling them will prevent the site from working properly.
Functional Cookies
These cookies remember your preferences and settings — such as language preference, screen layout, and gaming preferences. They make your experience more personalized.
Analytical Cookies
These cookies help us understand how users interact with the site. This information is analyzed anonymously and is used to improve the platform.
Cookie Controls
You have the right to accept or reject cookies through your browser settings. However, disabling essential cookies will cause some services to stop working correctly.
Your Rights
You have certain fundamental rights over your personal information. mdb88 respects these rights and is committed to helping you exercise them.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracies in your personal information.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted.
Right to Object to Processing
You have the right to object to your information being used for marketing purposes or profiling.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain cases, you have the right to request that processing of your information be temporarily suspended.
To exercise any of these rights, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request as promptly as possible.
Data Retention Period
mdb88 retains your personal information only for as long as necessary to provide services or comply with legal obligations.
Account Information
Your identity and account information is retained for as long as your account remains active. After an account is closed or deactivated, certain information may be kept for a specified period due to legal requirements.
Financial & Transaction Information
Financial transaction records may be retained for an extended period in line with anti-money laundering and other legal requirements. This is part of mandatory regulatory obligations.
Technical Logs
Server logs and session data are generally retained for a limited period and then securely deleted. This information is primarily used for security and technical troubleshooting.
Protection of Minors' Information
mdb88 provides services exclusively to individuals aged 21 and above. We do not intentionally collect any information from minors.
Through an age verification process at registration, we ensure that only adults can use our platform. If it comes to our attention that information from a minor has been collected for any reason, we will immediately delete that information and close the associated account.
If parents or guardians believe their child has registered on our platform, please contact us immediately at [email protected].
Policy Changes & Updates
mdb88 may update this Privacy Policy from time to time — due to changes in legal requirements, the addition of new services, or changes to our operations.
If any significant changes are made, we will post a clear notice on the website and, where possible, inform you by email. For minor or clarifying changes, only the content of this page will be updated.
Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.
Privacy Contact Information
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. mdb88's customer support team is available 24/7 to assist you.
Live Chat
Use our 24/7 live chat service for the fastest response. Support is available in both Bengali and English.
For detailed requests or document-related matters, email us: [email protected]
Your privacy is very important to us. mdb88 always works to ensure the security and transparency of your information. Please also read our Responsible Gaming policy and Terms & Conditions.